Support Board

Date/Time: Sun, 19 May 2024 06:52:12 +0000

Post From: Problems with SierraChart App

[2014-04-24 14:31:14] Link To Thread - Link To Post [Go To First Post]
Sierra Chart Engineering - Posts: 104368
You appear to be a TransAct user. Please understand we do not provide the data feed. It is provided by TransAct. 1, 2. For chart updating issues, refer to help topic 3 here: http://www.sierrachart.com/index.php?l=doc/helpdetails3.html With the chart images you posted, we see data is repeating at the end of the chart. You need to re-download that data by following the instructions and help topic 2.1.2: http://www.sierrachart.com/index.php?l=doc/helpdetails2.html This is usually the result of a time stamping problem with the data feed. I forgot to add. We still suffering problems with volume data. Many times happened that on two PC we have different Volume per candle. There is need to reuploud data several times until we have same volume on candle. It's very inconvienent for us. Please contact your broker about this. It is the responsibility of the data feed provider to help with this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing