Support Board

Date/Time: Sun, 28 Apr 2024 22:12:46 +0000

Post From: Problem with chart data with same file on different computers

[2022-08-30 20:20:11] Link To Thread - Link To Post [Go To First Post]
John - SC Support - Posts: 31159
First of all, are both computers setup to have their service connected to CQG? This is necessary in order to have the correct symbol name which relates to the particular data file that is used. Second, related to the above, make sure that the chart has the exact same symbol name, otherwise it will not use the data from that file. Third, make sure Sierra Chart is not running when you copy and paste the file between the computers. Fourth, make sure the chart settings are exactly the same between the systems. In this case we would recommend copying the Chartbook file as well between the systems to ensure that the chart is setup exactly the same between the two. Fifth, make sure the data storage time unit is the same on both systems (preferably 1 tick). Refer to the following: Data/Trade Service Settings: Intraday Data Storage Time Unit (Global Settings >> Data/Trade Service Settings >> Common Settings >> Common Settings) If all of the above is set, then you should be seeing the same results on both systems. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing