Login Page - Create Account

Support Board

Date/Time: Fri, 07 Oct 2022 08:45:02 +0000

Post From: Historical BID volume and Ask VOlume

[2022-08-05 19:04:05]
John - SC Support - Posts: 18849
In general this would occur if you were using the CQG data, but you are setup to get the CME Group data from us.

Is this, by chance, a symbol for another exchange (not part of the CME Group) for which you are having this issue? If so, then what is the symbol?

Also, check the setting for Global Settings >> Data/Trade Service Settings >> Common Settings >> Allow Support for Sierra Chart Data Feeds and ensure this is set to Yes. If it is not, then change it to Yes and select OK to close that window, then select File >> Disconnect followed by File >> Connect to Data Feed.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing