Support Board

Date/Time: Sat, 20 Apr 2024 06:50:01 +0000

Post From: Message Log Error Messages

[2022-08-03 15:12:48] Link To Thread - Link To Post [Go To First Post]
John - SC Support - Posts: 30976
The first thing you need to do is to select Edit >> Translate Symbols to Current Service. There are a few symbols that are not correct the current service you are using. The next thing is that you need to update the symbol for TSLA, as you need to add the "-NQTV" suffix. So it should be "TSLA-NQTV", like you have for AAPL. With regards to the message about real-time data not available for AAPL-NQTV, we believe this is related to the following messages in your log: DTC Client socket (1) \| Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. Refer to the information here: https://www.sierrachart.com/index.php?page=doc/helpdetails1.php#NetworkCommunicationOrServerProblem For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing