Support Board

Date/Time: Fri, 19 Apr 2024 22:56:10 +0000

Post From: Level 2/Market Depth data

[2022-07-18 17:14:15] Link To Thread - Link To Post [Go To First Post]
John - SC Support - Posts: 30976
First of all, you are signed up to get real-time data from our Denali feed for the CME with Market Depth for nonprofessional Trading accounts. But you have not connected to your live, funded, trading account within the past month to verify your non-professional standing. Therefore, you are not able to get the real-time data from us. Refer to the following information: Real-Time Exchange Data Feeds Available From Sierra Chart: Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges You can view your verification date at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges But, you should be getting delayed streaming data from us, which also includes the market depth data and MBO data. It is just delayed from the real-time by 10 minutes. Therefore, we need to know if you are getting the delayed data or not, and what is the actual symbol you have entered for the instrument. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing