Support Board
Date/Time: Sun, 20 Jul 2025 04:47:05 +0000
Post From: Subscribed to Nasdaq totalview but still unable to see real-time data
| [2022-06-22 18:44:38] |
| John - SC Support - Posts: 40963 |
|
Make sure you are entering your equity symbols with the -NQTV suffix. For example, for IBM, you need to enter the symbol as IBM-NQTV, otherwise you will not get the real-time data from our NASDAQ TotalView exchange. If this is not your issue (you have been entering the symbols with the -NQTV symbol), then we would need to see your Message Log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |