Support Board

Date/Time: Sun, 28 Apr 2024 12:22:54 +0000

Post From: Login problem

[2022-06-15 19:58:53] Link To Thread - Link To Post [Go To First Post]
John - SC Support - Posts: 31159
First of all, you have not lost any money. You can always view your transactions by selecting the link for View Transaction Log and Payment Receipts from the Account Control Panel on our website. You can also access that page through this link: https://www.sierrachart.com/UserControlPanel.php?page=TransactionLog When you changed your package from Package 3 to 10, your Usage Time was adjusted to account for the difference in the cost of the packages. So you are now on Package 10 with an end date of July 6, 2022. As to the data, are you getting data from CQG, or are you wanting data from our Denali Exchange Data Feed? You are not setup to get data from us yet, but you should be getting the real-time data from CQG, since it looks like you are connected to them and the version you are on should allow the connectivity. Just be aware that we have stopped allowing data from CQG into Sierra Chart starting with version 2394. Refer to the information here: https://www.sierrachart.com/index.php?page=doc/Whats_New.php#SCVer2394 If you want to get CME Group data from us, then refer to the Setup Instructions for the Denali Exchange Data Feed here: Denali Exchange Data Feed: Setup Instructions: CME/CBOT/NYMEX/COMEX Exchanges For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing