Support Board

Date/Time: Fri, 03 May 2024 14:36:30 +0000

Post From: Historical Data Missing in Sub Instances

[2022-06-15 16:01:11] Link To Thread - Link To Post [Go To First Post]
John - SC Support - Posts: 31337
In the Sub-Instances check that the option for Global Settings >> Data/Trade Service Settings >> Main Settings >> Use Market Data Direct From Primary Server is set to No. If it is not, then change them to No and restart and see if that resolves your issue. We are a bit bothered by the fact that you are seeing any missing data in your main instance though. How often does this occur? We would like to see your Message Log to see if you are having network issues. Please copy and paste your entire Message Log to this thread for us to take a look. Follow these instructions to do this: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing