Support Board
Date/Time: Wed, 17 Sep 2025 04:49:00 +0000
Post From: Two Instances of Sierra Chart
| [2022-06-09 21:38:46] |
| John - SC Support - Posts: 41850 |
|
As long as these instances are installed on the same computer, you should not be having an issue with the Denali data. Please get us the message log for the system on which you are not getting the data by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |