Support Board

Date/Time: Thu, 02 May 2024 05:24:43 +0000

Post From: Teton Order Routing Service

[2022-06-09 18:22:58] Link To Thread - Link To Post [Go To First Post]
John - SC Support - Posts: 31293
Most likely it is just the time on your computer versus the time stamping from the exchange. In other words, your computer clock is off by about 10 minutes. But, just to be sure it is not something else, please get us your Message Log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing