Support Board
Date/Time: Fri, 20 Jun 2025 05:44:47 +0000
Post From: Ordenes dentro de la plataforma
| [2022-06-08 20:47:10] |
| John - SC Support - Posts: 40526 |
|
From Google Translate: Good morning, I have a problem with the platform that deactivates the option of trade simulation to operate with the real account, but when I place a limit order in the market, the platform automatically switches me to the simulation account and it is not letting me operate with the actual account.
Typically, this occurs because your Current Selected Service is set to SC Data - All Services and not connected to your live trading account. But our servers are showing that you are connecting to CQG. In which case, you should not be having this issue. First thing is to check this setting. Select Global Settings >> Data/Trade Service Settings and on the tab for Main Settings make sure the option for Current Selected Service is set to CQG WebAPI. If it not set to CQG WebAPI then follow these instructions to get connected to your CQG account: CQG Trading Platform Service: Setup Instructions For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |