Support Board
Date/Time: Fri, 20 Jun 2025 04:43:22 +0000
Post From: not getting data
| [2022-06-07 21:05:10] |
| John - SC Support - Posts: 40526 |
|
Everything looks good on your account. The first thing to be aware of is that you only activated the CME with Market Depth for NonProfessional Trading Accounts. This is just the CME exchange and not the full CME Group, so if you are trying to get data for Oil, Gold, or U.S. Treasuries (for examples) then you will not be getting the data for those, as they are not traded on the CME Exchange. Make sure you are opening a chart for the E-Mini S&P 500 Futures (ES) and see if you are having an issue with that data. If you are, then check the setting for Global Settings >> Data/Trade Service Settings >> Common Settings >> Allow Support For Sierra Chart Data Feeds is set to Yes. If it is not, then change it to Yes, select OK to get off that page and then select File >> Disconnect followed by File >> Connect to Data Feed. Keep in mind that most products on the CME have a trading break right now between 16:00 and 17:00 Central US time. So you will have to wait until after 17:00 to see if you are getting the real-time data properly or not. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |