Support Board

Date/Time: Sun, 05 May 2024 12:05:57 +0000

Post From: CTS datafeed, symbol is unknown on all futures contracts

[2014-04-14 01:46:04] Link To Thread - Link To Post [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We see why this happens. They have changed the year month format in a security definition response. There are no longer 2 trailing zeros. So Sierra Chart is not able to obtain a match. We have to patch this. We do not expect to get a new release out until early morning. We apologize, but they should not have change something like this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing