Login Page - Create Account

Support Board


Date/Time: Sat, 02 Jul 2022 23:18:23 +0000



Post From: Notice: Required Update for Rithmic Users (Version 2372, May 15, 2022)

[2022-05-02 10:21:33]
Sierra Chart Engineering - Posts: 103558
In regards to post #7:

Since i update SC, it is no more loading intraday data (see image).
Everything with your Sierra Chart account looks ok in regards to using the Denali Data Feed.

Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log

Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download".

After about a minute provide a copy of the Message Log following these instructions:
https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog

We will then determine what the problem is.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing