Support Board
Date/Time: Tue, 04 Nov 2025 13:45:30 +0000
Post From: historical data failed
| [2022-05-02 08:17:38] |
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This is the problem: Rithmic Direct - DTC | Logon error received from server: permission denied | 2022-05-01 20:22:17.245 Rithmic Trading Platform Service: Permission Denied Resolution Procedure For now: To access historical and streaming market data independent from your Trading service. Follow these instructions.
Set "Global Settings >> Data/Trade Service Settings >> Current Selected Service" to "SC Data-All Services". Press "OK" And then translate the symbols in your Chartbooks and Sierra Chart using this "Edit' menu command: Edit Menu: Edit >> Translate Symbols To Current Service (Translate Symbols to Current Service) You can then use the data provided by Sierra Chart independent of your trading service. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |