Support Board

Date/Time: Thu, 18 Apr 2024 04:55:58 +0000

Post From: Historical data in Global data feed India

[2022-05-01 06:50:41] Link To Thread - Link To Post [Go To First Post]
User749673 - Posts: 18
Dear Team, Sierra chart offered API initially to Global data feed India but as a customer we are not able to get historical bid ask data in number bar for non logging hours. In Sierra chart data feed we get Full Historical bid ask data for prior days . Recently sierra chart supplied new API to Global data feed but it is still showing zero bid ask in Number bar. Global data feed and myself with other 6 customers interacted with Mr Anthony who assured to set right and fix it . We are still struggling with zero bid ask data in number bar whenever Internet goes off and comes back after 5 minutes . If we do not log in for 1 hour, while logging we get zero bid ask for that prior one hour . We pay 36$ to Sierra chart for level 5 package and equal amount to Global data feed every month but still suffering with zero bid ask historical data . Sierra chart is a most stable Trading platform and Support is world class around the clock Can you please expedite to fix this issue on top priority? Thanks Venky