Support Board

Date/Time: Fri, 03 May 2024 06:40:11 +0000

Post From: Delayed

[2022-04-08 13:57:59] Link To Thread - Link To Post [Go To First Post]
John - SC Support - Posts: 31334
You have signed up for Package 10 for six months, but that only includes the Denali Exchange Data Feed fee. You need to go through the instructions to setup the data feed and select the exchanges you want to activate, for which there will be a separate fee that is charged on the first day of each month (this is separate from the Usage Time charges). You will find the instructions for the CME Group data here: Denali Exchange Data Feed: Setup Instructions: CME/CBOT/NYMEX/COMEX Exchanges If you need the data for the EUREX, CFE, or NASDAQ TotalView, then follow the instructions here: Denali Exchange Data Feed: Setup Instructions: All Other Exchanges ---- We can not say why you did not receive an email. There is typically one sent. Make sure it not in your Spam folder, but it is also possible that it was blocked by your ISP. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing