Login Page - Create Account

Support Board

Date/Time: Sun, 21 Jan 2018 12:33:16 +0000

Post From: Notice: CTS Trading Service Symbols

[2014-04-05 20:33:42]
User35525 - Posts: 96
I'm getting "symbol unknown" after downloading the 1116 pre-release. I tried Global Settings --> Symbol Settings --> Update from Server, and see this in the log:

Symbol Error - CL.20140500.CME_NY is unknown, unavailable, or improperly formatted. Security definition not found | 2014-04-05 15:22:02
CTS T4: Received 0 security definitions for underlying symbol * | 2014-04-05 15:22:02

I see from this thread this has been ongoing for 3-4 weeks, but I must use CTS (topsteptrader) and won't switch from Sierra Chart. I pay for Sierra Chart's realtime futures feed, but only use it once in a blue moon, on my development computer, to download 4-5 years of data for backtesting. That works with my IB broker.

Question: Topsteptrader uses a sim feed instead of live, so is there any way to use the SC realtime feed with topsteptrader? The instructions say you need a live feed. Would I have to enable the 2nd live feed connection with IB, then connect to that from my CTS SC instance as a remote feed?

Even if the answer is "yes" that I may use the SC realtime feed for topsteptrader (maybe as a remote feed to IB instance), it's unfortunate that it's an extra $20 just to add a 2nd SC realtime connection for my VPS computer, especially given that I don't use the realtime feed actively and also since CME now charges $15 for exchange fees. Instead of $20 for a 2nd computer, it might be better if you could track concurrent connections instead, or have clients pay for download credits, or just wave the $20 if people opt to not use your realtime feed in a realtime manner on two computers (like me, who needs non-realtime data for my backtesting computer, and realtime data on my trading VPS computer), considering CME's increased exchange fees.

Date Time Of Last Edit: 2014-04-05 21:33:01