Support Board

Date/Time: Fri, 03 May 2024 05:08:56 +0000

Post From: Account Trail

[2022-03-24 20:29:59] Link To Thread - Link To Post [Go To First Post]
John - SC Support - Posts: 31334
You are not setup to get real-time data from us, so you have not been getting any real-time data. Additionally, we see that you are on Package 10 at this point and not on a Trial. The first thing to keep in mind is that you have access to our Delayed Streaming Data which includes data from the CME Group, EUREX, CFE, and NASDAQ. The data acts like real-time data but is delayed by 10-15 minutes (depending on exchange). This lets you learn how to use Sierra Chart without having to pay for real-time data. Note that to get the NASDAQ TotalView delayed streaming data, you need to add the suffix '-NQTV' to the end of the equity symbol. For example, for Apple you would use the symbol 'AAPL-NQTV'. But, if you want to have real-time data, then you will need to go through the Setup Instructions for the Denali Exchange Data Feed. For the NASDAQ data the instructions are at the following link: Denali Exchange Data Feed: Setup Instructions: All Other Exchanges For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing