Date/Time: Tue, 28 Mar 2023 12:53:27 +0000
Post From: Support Board | Help!! activating Denali feed ..
Sierra Chart Engineering - Posts: 104367
Being that Sierra Chart provides CME Group data directly from the exchange and delivers this data reliably, and comprehensively, it only makes sense that we do not support CME market data from any other source and only our own.
This will provide our users the most reliable data, the most complete data (historical, Real-time, market depth, and market by order data), and consistent data.
Our data feeds provide all of the data that Sierra Chart users require. Sierra Chart has extensive market data needs which cannot be met by CQG . Users will have less or no issues, and all users receive the same data. This is on a highly reliable and redundant network with multiple ISPs. It reduces our support load, gives users the best impression of Sierra Chart. It is foolish for us to be supporting CQG CME and EUREX data at all. And we will not do that and our position on this is very clear and firm.
So we cannot accept the claims that you are making and if CQG is actually providing you market depth data with the fee that you are paying of about 3.50 USD per month, we are going to report them to the CME because they are violating their market data policies. Although we really do not think they are doing that and there is some other explanation here.
And be sure to refer to our two posts above so they are not overlooked. Thank you.
Sierra Chart Support - Engineering Level
Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2022-03-21 09:02:37