Support Board

Date/Time: Tue, 07 May 2024 16:44:47 +0000

Post From: CTS problems with symbol GE (download canceled)

[2014-04-02 17:00:15] Link To Thread - Link To Post [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We need to let CTS know about this. The first thing you need to do is to open the Sierra Chart Message Log and then press the "Send for Analysis" button. Just type something like "hello" in the message box and send it. Let us know when that is done and we will send this to CTS. Clearly there is something going wrong on the CTS server and they need to fix this. Also, with all of the changes to support the new symbol format when using CTS, it is critical to update to the latest Sierra Chart version which is now 1115. Please do that. However, please first send us the Message Log. This might also solve the problem because there is not a request for expired futures contracts when making a security definition request. Refer to the information here: Notice: CTS Trading Service Symbols \| Post: 27451 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-04-02 17:02:11