Support Board
Date/Time: Tue, 16 Sep 2025 12:05:19 +0000
Post From: error codes
| [2022-03-07 21:57:00] |
| John - SC Support - Posts: 41827 |
|
Most likely you have Global Settings >> Data/Trade Service Settings >> Common Settings >> Allow Support for Sierra Chart Data Feeds set to No. Change this to Yes by clicking in the Yes/No area to the right of the setting. Then reconnect to the data feed by selecting File >> Disconnect followed by File >> Connect to Data Feed. -- If that setting was set to Yes already, then we would need to see your Message Log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |