Login Page - Create Account

Support Board

Date/Time: Sun, 20 Jan 2019 08:10:53 +0000

Post From: Notice: CTS Trading Service Symbols

[2014-04-01 02:06:28]
Sierra Chart Engineering - Posts: 68091
With all of the changes to request and handle security definition data for CTS T4 symbol/market changes on the CTS side, when using the Sierra Chart Exchange Data Feed with CTS, there still is a market data subscription through CTS T4 for symbols that receive data from the Sierra Chart data feed.

Therefore, charts are receiving double the amount of data. Both from the Sierra Chart feed and from T4. This is what appears to be the case.

We acknowledge this is a serious problem and we are correcting it now.

We had to get the recent CTS T4 integration code changes out as soon as possible for users to be able to continue to use CTS T4 . With the increased amount of complexity of Sierra Chart, it is inevitable that sometimes things like this can happen when we have very short amount of time to program and debug code.

This problem will be resolved in version 1115.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.