Login Page - Create Account

Support Board

Date/Time: Thu, 29 Feb 2024 18:37:25 +0000

Post From: Illegitimate Postings on Sierra Chart Support Board

[2022-02-28 00:41:36]
Sierra Chart Engineering - Posts: 104368
We are aware of certain types of support board posts we are now beginning to see every couple of days.

These are posts, from a trial account, or an expired trial account that has never logged into Sierra Chart.

They are postings, that are not really asking for help, but making a comment about prior posts in a particular thread. Sometimes they link to another website for the purpose of advertising that site. Sometimes they use a deceptive technique, to talk about content of the thread, and then link to another thread, for the purpose of advertising.

These postings can be deceptive. One way to detect they are illegitimate is because they are not asking us a question. They are just making a comment about prior posts. And they are from a not paid account, and the post count is 1 or very low for the user and they are jumping into an old thread.

Sometimes they say that they have a similar problem to the users in the thread. This is to mislead us.

We will delete these posts, ban the user off the board, and locked the thread. All three will be done!

These posts are deceptive and not necessarily easy to spot. However, we will recognize them.

We have also noticed that sometimes users, fall into the trap, of not recognizing these posts, and respond to them. Do not respond to them.

There also seems to be a technique, maybe from competition, where they are jumping into a thread where perhaps the subject line maybe is something that gets attention, and they want to, indirectly create a negative view of Sierra Chart based upon a subject line of the thread, and cause it to move to the top of the board by posting something irrelevant into it.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2022-02-28 00:59:28