Support Board
Date/Time: Mon, 23 Jun 2025 21:47:24 +0000
Post From: No recibo datos en tiempo real.
| [2022-02-14 18:05:05] |
| John - SC Support - Posts: 40583 |
|
From Google Translate: Good morning.
I have package 11 and it has CQG, I have connected the account on file, data/operation service adjustment. When opening the chartbooks I have to update the symbol in the case of the miniSP500, I have ESH22, and when looking for the current symbol I get F.US.EPH22. When adjusting it on the graph everything goes blank and I get two squares, the first orange with the following message "Symbol is unknown. Click for symbol information. Real time data subscription for instrument is not enabled", and another red "Download Falied Error downloading historical INtraday data forF.US.EPH22 Instrument is not allowed., as well as in the dashboard I get 0 active contracts. I do not know the reason, I have tried to install the latest version and I continue with the same problem. All the best. We see that you just finished setting up the Denali Exchange Data Feed. You should be receiving the Real-Time data from Denali now. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |