Support Board
Date/Time: Tue, 24 Jun 2025 01:15:18 +0000
Post From: Several times today had to disconnect and reconnect Denali/Teton
| [2022-02-08 13:55:37] |
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Regarding post #5, you have CQG connectivity problems!: CQG WebSocket | Timeout waiting for pong message from server. | 2022-02-07 23:28:30.836
CQG WebAPI | WebSocket closed. | 2022-02-07 23:28:30.836 Connection to the external service has been lost. | 2022-02-07 23:28:30.836 The log you showed shows this 7 times. This is **not** related to Sierra Chart in any way or the Denali data feed. This is why we recommend users move to our Teton order routing service: Sierra Chart Teton Futures Order Routing It has multiple ISPs, and therefore superior connectivity . Although we do not know whether this would help or not in this case. And you will save on transaction fees as well. There are none. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-02-08 13:57:37
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