Support Board
Date/Time: Tue, 24 Jun 2025 07:42:14 +0000
Post From: SC not connecting
| [2022-02-03 01:30:18] |
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Refer to: *Important* Priority Message to Transact Users Among other information, it says: Update: 2022-02-02:
We have numerous reports of users unable to connect to Transact. This issue is under the control of Transact. Sierra Chart does not control Transact connectivity. This is going to be a Transact issue and you need to contact them for help with this. This thread here answers the question that some users have, where they think the recent Transact system issues, are due to Sierra Chart when they are not: SC with Transact The information below, is fully unrelated to this problem that Transact users are currently experiencing. This really is a superb example, of why we do not like Transact. Sierra Chart users, are secondary to them. They are not solving the problem, and then there is the unfair determination the issue is with us. Please move off of Transact as soon as possible. We will help you. And if you require auto liquidation functionality we can help with that as well. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-02-03 01:34:21
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