Support Board
Date/Time: Tue, 24 Jun 2025 11:03:14 +0000
Post From: Potential Refund
| [2022-01-21 03:40:19] |
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What we can do for you is to give you an additional two weeks of usage time which we have done. And then what we want you to do is to follow through the instructions here: Increase the "Intraday Data Storage Time Unit" to 1 Minute: Data/Trade Service Settings: Intraday Data Storage Time Unit (Global Settings >> Data/Trade Service Settings >> Common Settings >> Common Settings) And then go to the chart and fully re-download the data: Re-download all the data in the chart by going to the chart and selecting "Edit >> Delete All Data and Download". You just need to do this once per symbol and not for each chart. See if that helps. If not we can always do a refund. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-01-21 03:41:26
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