Support Board
Date/Time: Tue, 16 Sep 2025 11:47:57 +0000
Post From: data trade service issue + data not loading
| [2022-01-12 15:18:36] |
| User160286 - Posts: 5 |
|
Hello I have got a problem to load my intraday and historical data. Suddenly it stopped working and i looked into the "data trade service settings" and i don't know what is meant with "Market Data Username/Password" and "Historical Data Username/Password". I have my trading username and password filled in but i never had anything filled in the two other categories. Furthermore, in the last two days, my data stopped loading at weird times. Yesterday on 2:30pm and the day before on 3pm. Then I had big gaps in the chart and the levels were also wrong. I tried to reload the chart or roll it over to another contract but nothing worked The days before everything was normal, i could connnect as usual and the whole day was loaded till the last minute ot the day. https://www.sierrachart.com/Download.php?Folder=TicketingSystem&download=59343 https://www.sierrachart.com/Download.php?Folder=TicketingSystem&download=59344 |