Support Board

Date/Time: Fri, 03 May 2024 18:34:07 +0000

Post From: blank charts

[2022-01-07 22:02:49] Link To Thread - Link To Post [Go To First Post]
John - SC Support - Posts: 31355
You have the following error showing up for all the symbols: Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. This could definitely be related to having blocked ports. If you feel this is the most likely cause, then refer to the following for the port and IP information: https://www.sierrachart.com/index.php?page=doc/helpdetails1.php#InternetPortsAndIPAddressesUsedBySierraChartDataServices We also want to point out that you are not setup to receive any real-time data from us. This means that data from the CME and EUREX would be streaming but delayed by 10-15 minutes (depending on exchange). The data for U.S. Equities, however, would only update at the timing defined by the setting Global Settings >> Data/Trade Service Settings >> Intraday Download Interval for Non-Real-Time Symbols. And with each update, the data will be 15-20 minutes behind the actual time. If you are wanting real-time data, then refer to the following for futures data: Denali Exchange Data Feed And refer to the following for the U.S. Equities data: Sierra Chart Exchange Data Feed For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing