Home >> Support Board

Support Board

Date/Time: Wed, 01 May 2024 23:07:57 +0000

How to Post a Message for Support

Post From: New software update does not respond.

[2021-12-16 16:11:48] Link To Thread - Link To Post [Go To First Post]
John - SC Support - Posts: 31283
1) You should definitely not get "less" historical data. You should just get the number of days that you have specified in Chart Settings. This may be related to #2. 2) You can ignore that thread. That issue no longer applies to you since you are now using the Denali Exchange Data Feed instead of Rithmic data. 3)This is probably related to the old data that you had from Rithmic. Go to a chart for each symbol and select Edit >> Delete All Data And Download. If you are asked what contracts to delete, then select all of them. Do this for each symbol, not for each chart (i.e. you only need to do it once for the ES data, once for CL, etc., not once on each ES chart). 4) Perform the steps in #3 first and then let us know if you are still having issues with the Large Volume Trade Indicator. 5) You are actually using the Sierra Chart Exchange Data Feed for the U.S. Stocks and the Denali Exchange Data Feed for the CME Group data. They are separate data feeds, but can work together. The point being that you will continue to pay what you have been for each of these. So you will pay $35.50 per calendar month for the Sierra Chart Exchange Data Feed fees and you will pay $10.40 each calendar month for the Denali Exchange Data Feed exchange fee and the Sierra Chart Package fee when that comes due. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing