Support Board

Date/Time: Wed, 01 May 2024 17:45:12 +0000

Post From: New software update does not respond.

[2021-12-14 02:42:28] Link To Thread - Link To Post [Go To First Post]
lovelivelaught - Posts: 47
Thank you. It looks like that after updating to new software version for some reasons there was a reset of all my chart settings. all intraday charts were reset to small tick size and 1 sec time frame. Most of my chartbooks I could fix except one where I used historical market depth study and in addition to small tick size and 1 sec time frame I assume it caused the freeze on start up. There is an error to connect to Rithmic. I had before a portal from Discount Trading to connect to Rithmic and it is gone now. I also sent a message log to you for your analysis. And here I copied as well: Rithmic Direct - DTC \| Using server connection: \| 2021-12-13 18:43:40.117 Rithmic Direct - DTC \| Remote address is not set. \| 2021-12-13 18:43:40.119 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2021-12-13 18:43:40.119 Select 'File >> Disconnect' to prevent further connection attempts. \| 2021-12-13 18:43:40.119 WSACleanup called. \| 2021-12-13 18:43:40.132 DTC Client socket (0) \| CloseSocket call. \| 2021-12-13 18:43:40.133 Rithmic Direct - DTC \| Disconnected. \| 2021-12-13 18:43:40.133 Will reconnect to the server in 2.0 minutes. Select 'File >> Disconnect' to prevent further connection attempts. \| 2021-12-13 18:43:40.133 I use Denali data feed for US stocks.