Support Board
Date/Time: Tue, 16 Sep 2025 06:36:03 +0000
Post From: New version of Sierra unable to connect with Rithmic
| [2021-11-26 15:15:47] |
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First follow the instructions here: Rithmic Trading Platform Service: Setup Instructions And then if you still an issue follow the instructions below. Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Connect to the data feed: Select "File >> Disconnect" Select "File >> Connect to Data Feed" After about 30 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |