Support Board
Date/Time: Tue, 16 Sep 2025 06:40:00 +0000
Post From: NinjaTrader CQG Connection
| [2021-11-17 10:49:15] |
| User934000 - Posts: 10 |
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I am logging in "Data/Trade Service Settings" with my NinjaTrader CQG WebAPI [Trading] Login. The login works, and I was using it to trade until I had also the Denali data, now I am not having the Denali data, I pay a fee with NinjaTrader to use my Data with Sierra, but since the Denali stopped I can't see any data! the login seem to work, but no price is entering into the platform. When I enter in the chart that was previously working I get "Symbol Unknown, Click for symbol information. Real-time market data only supported with Sierra Chart data feed for symbol: F.US.DBZ21. ID:1". But that's the only symbol I am finding for BUND FGBL. I also get the message "Download Failed Historical data only supported with Sierra Chart data feed" does it mean that unless I have Denali I can't have historical data?? I don't know what to do, can you help? I am using an advanced package (5)... can I use CQG data from NinjaTrader account with that? I asked NinjaTrader support and they replied with this: Hello Sergio,
Thank you for the inquiry. I can confirm your account connection is enabled for FGBL data and the account is authorized to trade it. I would recommend following up with Sierra Charts support regarding their software. Please let us know if we may be of further assistance. Date Time Of Last Edit: 2021-11-17 15:59:54
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