Support Board
Date/Time: Tue, 16 Sep 2025 06:44:00 +0000
Post From: Unable to get historical data after update
| [2021-11-11 19:33:12] |
| John - SC Support - Posts: 41827 |
|
Here is the error: Rithmic Direct - DTC (Data) | Logon error received from server: permission denied
The first thing to check is that you have entered your Username/Passwords correctly. But apart from that, you would need to ask your broker/Rithmic why you are getting a permission denied. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |