Support Board
Date/Time: Tue, 16 Sep 2025 06:40:01 +0000
Post From: Service package
| [2021-11-04 15:38:11] |
| John - SC Support - Posts: 41827 |
|
Everything on your account looks good. We see the following exchange active: - CME non-professional top-of-book Since you just have the CME exchange active, then if you are trying to get data for a symbol that trades on a different exchange, then that would be why you are not getting that data. If you are not getting data for a symbol that does trade on the CME exchange, then go through the following instructions to get us your Message Log: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |