Support Board

Date/Time: Tue, 23 Apr 2024 06:55:24 +0000

Post From: Additional computer access to real-time data

[2021-11-03 17:06:34] Link To Thread - Link To Post [Go To First Post]
John - SC Support - Posts: 31027
Here is the problem per the log: SC Data - All Services \| Logon error received from server: Connection limit exceeded. \| MaxConnectionsDifferentDevices = 2, NumCurrentConnectionsDifferentDevices = 3 This is stating that you already had connections from 2 computers and when you tried to connect from this one, it then counted it as 3 total connections, which is not allowed. Is it possible that you have a Sierra Chart running on another computer somewhere that you forgot to exit from? If so, then you would need to exit that Sierra Chart installation in order to be able to run it from this computer. There are sometimes where we have seen the information not get updated properly, so it could also just be that you need to exit from all your Sierra Charts that are running and then restart them. Make sure you exit from all of them first on all computers. Then start up again. We can look up the IP addresses of the systems that are connected if that would help you. Let us know and we can post that information here for you. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing