Support Board
Date/Time: Tue, 16 Sep 2025 06:18:20 +0000
Post From: Downloading Historical Data
| [2021-11-01 17:02:38] |
| John - SC Support - Posts: 41827 |
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Part of the problem is that you have two exchanges active for your Denali Exchange Data Feed for the CME Group. They are the following: - Full CME Group (CME, CBOT, COMEX, NYMEX) with Market Depth for nonprofessional Trading accounts - CBOT E-mini, For professionals and users without a trading account Additionally, you have not connected to a qualified trading account in order to validate your non-professional status. Refer to the following for more information: Real-Time Exchange Data Feeds Available From Sierra Chart: Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges Therefore, we need to know if you have, or are going to have, a live, funded futures trading account such that you can get the non-professional exchange, or if you are just going to pay the professional exchange fees (which you have already done for this month (November). Once we know how you want to proceed, we can adjust your account accordingly. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |