Support Board

Date/Time: Thu, 18 Apr 2024 19:34:45 +0000

Post From: Data Feed Help

[2021-10-27 11:19:23] Link To Thread - Link To Post [Go To First Post]
Blackninja27 - Posts: 2
Dear Sierra Team, I am really sorry to interrupt you but I did not know who to ask regarding the problem I am facing. A few days ago, before paying the package offered in your website I contacted my broker to ask him if Rithmic was supported and worked properly with Sierra and he confirmed. Monday and yesterday I tried the whole day to connect Rithmic Data Feed and eventually made it. Unfortunately, I keep getting “waiting to download historical data” and nothing is working. I therefore contacted my broker once again and he said that I should change Data provider. At this point I have two questions and I was hoping you could kindly help me: 1) Being that I paid for Package 5 (correct me if wrong) I was wondering what do you suggest I do as I probably need the Denali's. Could it still be possible to have access to its data feed? 2) What I would need is a simulation account with real time data for CME. Until now I have been paying also the live account as with Rithmic I needed to pay both of them. So my question is: could it be possible to only have a simulation account with real time data and trade from Sierra? Thank you in advance for your attention and patience. I hope I made myself clear. I wish you a great day. Sincerely, AB