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Date/Time: Thu, 28 Mar 2024 22:40:58 +0000



Post From: Not able to connect and get live charts

[2021-10-27 08:11:02]
User323660 - Posts: 3
To support,
Here is what is going on. I had access to my account yesterday, and everything was working. The same applied to my laptop. I had access to everything there 2 days ago.
Today, when I attempted to log in (on both laptop and PC) I got a strange message for logging on to my Transact AT that it was the first time I had logged in on this computer, and that a mail was sent to me that I needed to confirm before gaining access to the AT. I did that, and all went well on both computers after that regarding access to the AT. Why did I get that message? I have used both these computers countless times for several years before to access AT.
However when I then tried to open up my Sierra Charts, (2320), I today could not connect at all, and kept getting the message below. Why? I had access yesterday on my PC, and the day before on my laptop. What have you guys done since then, and why?
Please respond and help with my connection. I would appreciate if you could phone me and take over my computer to get this right. My phone number is ** in Norway.
I have tried to do what you said, to disconnect and then connect. The following message then comes: "Connection message from service: TransAct WS account logon error -1(-1) Date-Time 2021-10-27 06:25:17
Date Time Of Last Edit: 2021-10-27 12:40:53