Home >> Support Board

Support Board

Date/Time: Wed, 08 May 2024 10:13:09 +0000

How to Post a Message for Support

Post From: inability to put orders on live account trading

[2021-10-25 13:37:40] Link To Thread - Link To Post [Go To First Post]
MR17 - Posts: 34
hi ! could you please tell me why if i am putting a buy stop on my live account i have this message on my trade service log? it is surprising because if i put a limit order, the order stays there but if a stop order there is nothing on my DOM any ideas ? thanx TradeActivity files query time: 0.067558 seconds. Entries: 0. Current queries: 2 \| 2021-10-25 04:26:05.809 TradeActivity files query time: 0.000089 seconds. Entries: 0. Current queries: 2 \| 2021-10-25 04:26:05.809 SC/TT Futures Order Routing \| Requesting trade accounts from server. \| 2021-10-25 04:26:12.838 SC/TT Futures Order Routing \| Performing query for order fills start date-time for account 550S1776. \| 2021-10-25 04:26:12.949 SC/TT Futures Order Routing \| Performing query for historical account balances for account 550S1776. \| 2021-10-25 04:26:12.949 SC/TT Futures Order Routing \| Received 1 accounts from service. \| 2021-10-25 04:26:12.949 TradeActivity files query time: 0.039496 seconds. Entries: 0. Current queries: 2 \| 2021-10-25 04:26:12.989 SC/TT Futures Order Routing \| Requesting historical order fills for account 550S1776. Start Date-Time UTC: 2020-04-15 09:26:12 \| 2021-10-25 04:26:12.989 Interprocess Synchronization \| Requesting historical order fills for account 550S1776. Start Date-Time UTC: 2020-04-15 09:26:12 \| 2021-10-25 04:26:12.989 TradeActivity files query time: 0.035167 seconds. Entries: 0. Current queries: 1 \| 2021-10-25 04:26:13.024 SC/TT Futures Order Routing \| Requesting historical account balances for account 550S1776. Start date-time UTC: 2020-04-15 09:26:13 \| 2021-10-25 04:26:13.024 Interprocess Synchronization \| Requesting historical account balances for account 550S1776. Start date-time UTC: 2020-04-15 09:26:13 \| 2021-10-25 04:26:13.024 SC/TT Futures Order Routing \| Received 0 order fills for account: 550S1776. Inserting the ones that do not exist. \| 2021-10-25 04:26:13.788 SC/TT Futures Order Routing \| Received 0 historical account balance updates for account: 550S1776. Inserting the ones that do not exist. \| 2021-10-25 04:26:13.898 SC/TT Futures Order Routing \| Requesting Trade Positions data. \| 2021-10-25 04:26:17.837 SC/TT Futures Order Routing \| No Trade Positions reported by DTC Server. Clearing existing Trade Positions. \| Symbol: (unset) \| TradeAccount: (unset) \| 2021-10-25 04:26:17.949 TradeActivity files query time: 0.000056 seconds. Entries: 0. Current queries: 1 \| 2021-10-25 04:26:58.154 TradeActivity files query time: 0.000063 seconds. Entries: 0. Current queries: 1 \| 2021-10-25 04:26:58.572 Flagging to reload Trades list in charts \| Symbol: (unset) \| TradeAccount: (unset) \| 2021-10-25 04:31:43.572 TradeActivity files query time: 0.018276 seconds. Entries: 0. Current queries: 2 \| 2021-10-25 04:31:43.731 TradeActivity files query time: 0.014816 seconds. Entries: 0. Current queries: 2 \| 2021-10-25 04:31:43.746 SC/TT Futures Order Routing order update (Order reject). Info: TT order update (Rejected). Text: Exceeds credit limits \| SenderSubID: S5160. Internal Order ID: 43490. Service Order ID: 6710437. Symbol: NQZ21_FUT_CME. Account: 550S1776 \| 2021-10-25 04:32:03.062 * SC/TT Futures Order Routing order update (Order reject). Info: TT order update (Rejected). Text: Exceeds credit limits \| SenderSubID: S5160. Internal Order ID: 43492. Service Order ID: 6710438. Symbol: NQZ21_FUT_CME. Account: 550S1776 \| 2021-10-25 04:32:09.867 * SC/TT Futures Order Routing order update (Order reject). Info: TT order update (Rejected). Text: Exceeds credit limits \| SenderSubID: S5160. Internal Order ID: 43494. Service Order ID: 6710439. Symbol: NQZ21_FUT_CME. Account: 550S1776 \| 2021-10-25 04:32:19.980 * SC/TT Futures Order Routing order update (Order reject). Info: TT order update (Rejected). Text: Exceeds credit limits \| SenderSubID: S5160. Internal Order ID: 43496. Service Order ID: 6710440. Symbol: NQZ21_FUT_CME. Account: 550S1776 \| 2021-10-25 04:33:09.996 * SC/TT Futures Order Routing order update (Order reject). Info: TT order update (Rejected). Text: Exceeds credit limits \| SenderSubID: S5160. Internal Order ID: 43498. Service Order ID: 6710442. Symbol: NQZ21_FUT_CME. Account: 550S1776 \| 2021-10-25 04:33:21.068 * SC/TT Futures Order Routing order update (Order reject). Info: TT order update (Rejected). Text: Exceeds credit limits \| SenderSubID: S5160. Internal Order ID: 43500. Service Order ID: 6710443. Symbol: NQZ21_FUT_CME. Account: 550S1776 \| 2021-10-25 04:33:23.606 * SC/TT Futures Order Routing order update (Order reject). Info: TT order update (Rejected). Text: Exceeds credit limits \| SenderSubID: S5160. Internal Order ID: 43502. Service Order ID: 6710444. Symbol: ESZ21_FUT_CME. Account: 550S1776 \| 2021-10-25 04:33:33.227 * Flagging to reload Trades list in charts \| Symbol: (unset) \| TradeAccount: (unset) \| 2021-10-25 04:46:54.443 TradeActivity files query time: 0.000266 seconds. Entries: 0. Current queries: 1 \| 2021-10-25 04:46:54.580 TradeActivity files query time: 0.000069 seconds. Entries: 0. Current queries: 1 \| 2021-10-25 04:46:54.643 TradeActivity files query time: 0.000075 seconds. Entries: 0. Current queries: 1 \| 2021-10-25 04:50:49.547 TradeActivity files query time: 0.000068 seconds. Entries: 0. Current queries: 1 \| 2021-10-25 04:50:51.859 Cleared global profit/loss management data for Sim1. \| 2021-10-25 04:52:31.920 Cleared trade data \| Symbol: [Sim]NQZ21_FUT_CME \| TradeAccount: Sim1 \| 2021-10-25 04:52:31.924 TradeActivity files query time: 0.055791 seconds. Entries: 0. Current queries: 2 \| 2021-10-25 04:52:31.975 TradeActivity files query time: 0.000029 seconds. Entries: 0. Current queries: 2 \| 2021-10-25 04:52:31.976 TradeActivity files query time: 0.000091 seconds. Entries: 0. Current queries: 3 \| 2021-10-25 04:52:31.984 TradeActivity files query time: 0.000088 seconds. Entries: 0. Current queries: 3 \| 2021-10-25 04:52:31.990 TradeActivity files query time: 0.053285 seconds. Entries: 0. Current queries: 1 \| 2021-10-25 04:52:32.044 Cleared global profit/loss management data for all simulated trade accounts. \| 2021-10-25 04:54:30.878 Cleared Trade Simulation Orders and Data for all Trade Accounts. \| Symbol: (unset) \| TradeAccount: (unset) \| 2021-10-25 04:54:30.881 TradeActivity files query time: 0.079821 seconds. Entries: 0. Current queries: 1 \| 2021-10-25 04:54:30.957 Flagging to reload Trades list in charts \| Symbol: (unset) \| TradeAccount: (unset) \| 2021-10-25 04:54:30.965 TradeActivity files query time: 0.000366 seconds. Entries: 0. Current queries: 2 \| 2021-10-25 04:54:30.966 TradeActivity files query time: 0.057514 seconds. Entries: 0. Current queries: 1 \| 2021-10-25 04:54:31.023 TradeActivity files query time: 0.000065 seconds. Entries: 0. Current queries: 1 \| 2021-10-25 04:54:31.340 TradeActivity files query time: 0.000063 seconds. Entries: 0. Current queries: 1 \| 2021-10-25 04:54:31.343 TradeActivity files query time: 0.000066 seconds. Entries: 0. Current queries: 1 \| 2021-10-25 04:54:31.352 TradeActivity files query time: 0.000073 seconds. Entries: 0. Current queries: 1 \| 2021-10-25 04:54:31.381 Order modification failed (InternalOrderID) \| Unable to modify order because it is no longer working. Internal Order ID: 43557. Service Order ID: 43557. Symbol: MNQZ21_FUT_CME. Account: Sim1 \| 2021-10-25 05:00:31.884 * Cleared global profit/loss management data for all simulated trade accounts. \| 2021-10-25 05:01:31.185 Cleared Trade Simulation Orders and Data for all Trade Accounts. \| Symbol: (unset) \| TradeAccount: (unset) \| 2021-10-25 05:01:31.189 TradeActivity files query time: 0.098391 seconds. Entries: 0. Current queries: 1 \| 2021-10-25 05:01:31.283