Support Board

Date/Time: Sat, 04 May 2024 22:56:19 +0000

Post From: Order/data malfunction this morning

[2021-10-19 02:43:28] Link To Thread - Link To Post [Go To First Post]
Sierra Chart Engineering - Posts: 104368
It definitely sounds like you experienced some connectivity issue due to the Internet. Regarding this: The trade mentioned had stops and targets removed and then the trade closed with no action on my part, other than disconnecting and reconnecting the stopped charting. Thanks. What you experienced is explained here: Attached Orders: Reconnected to Different Server (Child Orders Disappear) Although the above only applies to child orders before the parent order filled. If there was already a position you should have seen the working Target and Stop orders. If not this must have been a TT issue. Regarding not seeing the child orders, there is no possibility of that issue happening with our new direct order routing service: Sierra Chart Teton Futures Order Routing We recommend moving to the Sierra Chart Direct Order Routing service when your broker supports it. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-10-19 02:46:34