Support Board

Date/Time: Sun, 05 May 2024 03:39:41 +0000

Post From: Order/data malfunction this morning

[2021-10-18 23:20:47] Link To Thread - Link To Post [Go To First Post]
John - SC Support - Posts: 31362
Your Message Log shows the following error with the first one in the log at 08:31:49 and the last one in the log at 08:50:52: DTC Client socket (3) \| Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. \| 2021-10-18 08:31:49.897 * This means that you lost network connectivity. Refer to the following information: https://www.sierrachart.com/index.php?page=doc/helpdetails1.php#NetworkCommunicationOrServerProblem As to your trade, you would need to look at the Trade Activity Log to see why the trade was closed out. You will need to find the fill that closed it and look at the source of the trade. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing