Support Board

Date/Time: Sun, 28 Apr 2024 06:42:52 +0000

Post From: Chart DOM orders not being sent using new live account on Denali/TT

[2021-10-15 14:47:22] Link To Thread - Link To Post [Go To First Post]
User636370 - Posts: 18
Hi, I've made trades in SIM using the Chart DOM. Everything seems to be working as expected in SIM. However, when I set up the account and updated Data/Trade Service Settings w the new SC/TT Futures Order Routing, and live account selected in dropdown within Trade Window orders are not being added to the Chart DOM. I have attached orders setup that have been executing on SIM, but again nothing shows up when I attempt to send orders on live account. Either clicking Buy/Sell in ladder, nor right-clicking on chart, nor using Trade Window buttons. I'm guessing I've missed a setting, but I've reviewed everything and not sure what I might have missed. Anything you guys can see on your end that might help? Thank you!