Support Board

Date/Time: Wed, 08 May 2024 07:31:54 +0000

Post From: Daily Continuous chart is not downloading correct data

[2021-10-15 13:58:13] Link To Thread - Link To Post [Go To First Post]
marwhitt - Posts: 29
I checked with TransAct. This problem has occurred a few times in the past (when TransAct was providing Sierra Charts and support). TransAct told me to delete contract files with the .scid extension - I did that, which has always fixed this problem in the past, but it did not fix it this time. TransAct says this is a Sierra Chart problem, that they are getting NO complaints about data. Yesterday was the beginning of this problem; today, yesterday's candle now has the correct information, but TODAY's candle is now incorrect. I tried the remedies above again today (in fact, I deleted ALL contract files so it would download everything fresh) - but today's candle is still incorrect -- like yesterday, today's candle does not reflect the overnight range for the S&P 500 e-mini, but it updates with the fresh data going forward. And, like yesterday, the TransAct DOM DOES reflect the correct data, as do my 5-min and weekly charts. We LOVE Sierra Charts, and have used Sierra exclusively for years. Please help. Thank you.