Support Board

Date/Time: Mon, 29 Apr 2024 12:05:22 +0000

Post From: Discontinous data and unable to download current version

[2021-10-14 23:37:53] Link To Thread - Link To Post [Go To First Post]
John - SC Support - Posts: 31159
A) Most of the time when this occurs it is because the chart is a Daily or higher timeframe chart using the Historical daily data. That data does NOT include Ask/Bid information, which is why all of the information would be zeros. If it is an Intraday chart, then remove the Numbers Bars study and ensure that the underlying data is all there and that the bars look good. If there is any missing data, select Edit >> Delete All Data and Download and select the contracts for the data that is missing. B) Please try again and if it fails then select the button at the top of the installer for Send Log to Support. Let us know if you send the log so we can take a look at it. Are you running Sierra Chart on a Windows system or a MAC or Linux? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing