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Direct MessagesDate/Time: Fri, 24 May 2024 06:57:21 +0000
Post From: payment
| [2021-10-07 16:59:43] |
| John - SC Support - Posts: 31856 |
|
According to our records, you activated the Full CME Group (CME, CBOT, COMEX, NYMEX) for nonprofessional Trading accounts on September 16, 2021, and then deactivated it and did a few activations and deactivations along the way. At that time, since that was your first CME Group exchange you had ever activated, you got that exchange for free until the end of the month (how this works is a CME Exchange rule, and we give information on this here: Denali Exchange Data Feed: Real-Time Data Free Trial and Alternatives) Then, on October 1, 2021, you did not have enough funds in your account for the renewal, so it did NOT automatically renew. But, then on October 1, 2021 (after the exchange had been automatically Deactivated) you made a payment of $213.00 and then you selected the activation for the "Full CME Group (CME, CBOT, COMEX, NYMEX) with Market Depth for nonprofessional Trading accounts". This was a specific decision to activate this exchange on that date. Therefore, since this was a new month, that exchange cost you $31.20. To ensure that the exchange does not renew in November, you will want to deactivate it. You will still have access to the data through the end of the month as long as you stay on package 10 or higher (to enable the Denali Exchange Data Feed). For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |