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Date/Time: Mon, 22 Oct 2018 09:11:12 +0000

Post From: Notice: CTS Trading Service Symbols

[2014-03-14 08:14:41]
Sierra Chart Engineering - Posts: 65062
Are you noticing a problem right now?

We have resolved the basic issue involving CTS T4 symbols. The problem lies with expired futures contracts symbols. This takes more work and testing.

Are we suppose to just continue using Sierra/CTS and HOPE that everything goes ok each time we put a trade on?
OK, we need to really be clear about this. We probably have been giving the wrong impression here. when it comes to trading, you would only be trading active markets and we do not see a problem with that.

Where there is potential for problem is when invalid or expired symbols are being used. This can result in problem with historical data requests and delays with historical data downloading. It will not affect trading.

Another case where there is a potential for problem, is if there is a failure with a security definition request. However, with the way we are handling security definition requests now, we do not observe a problem with that. This was the reason why we removed support for expired futures contracts because when we try to get market IDs for those, then that is where we start to run into a problem. So the way that we have this now coded provides the highest degree of reliability for active markets and trading. This was our primary responsibility. So we had to make a trade-off, and we made it in favor of reliable trading and for the active markets.

Therefore, we hope we have given you confidence. Probably because we have very high programming standards, unless everything is done exactly as we want and completely perfect, is the reason we express some indication that things are not handled as best as they can be. But this does not apply to submitting orders for active markets.

but never the less the current environment is unreliable and unacceptable
Once again, are you noticing a problem right now? If so, we will work to resolve it. We just need to see the Message Log again so we can identify the issue.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2014-03-14 08:21:28