Support Board
Date/Time: Fri, 27 Jun 2025 20:04:30 +0000
Post From: RT Data with CQG
| [2021-09-28 17:42:25] |
| John - SC Support - Posts: 40639 |
|
Yes, you should be getting the data into a sub-instance without any issues. Are you able to get the data correctly in the main instance? Also, when you say you are using a Sub-Instance, are you starting that Sub-Instance by selecting File >> New Instance, or is this a completely separate installation of Sierra Chart? Also, get us the Message Log from the Sub-Instance by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |