Support Board
Date/Time: Mon, 15 Sep 2025 14:11:33 +0000
Post From: RT Data with CQG
| [2021-09-28 17:42:25] |
| John - SC Support - Posts: 41795 |
|
Yes, you should be getting the data into a sub-instance without any issues. Are you able to get the data correctly in the main instance? Also, when you say you are using a Sub-Instance, are you starting that Sub-Instance by selecting File >> New Instance, or is this a completely separate installation of Sierra Chart? Also, get us the Message Log from the Sub-Instance by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |