Support Board

Date/Time: Sun, 05 May 2024 16:27:51 +0000

Post From: no real time data for the FDAX contracts

[2021-09-23 15:31:30] Link To Thread - Link To Post [Go To First Post]
John - SC Support - Posts: 31379
The account from which you are posting has NOT had any of the Denali Exchange Data Feed exchanges active. In addition, you were trying to renew your package (Package 10) and not an exchange. Keep in mind that Package 10 includes the data feed fee. There are several situations where you could be on Package 10 (or higher) and not have any exchanges active. The most common is that you are trying to get data for EUREX from another source. Another would be that you are using Rithmic for your order routing. We checked your other account, which expired on May 11, 2021, and it also never used the Denali Exchange Data Feed. Let us know if you are wanting to get real-time data from the Denali Exchange Data Feed, or if you just need to be on package 10, or if none of this applies - and we will guide you in the correct direction. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing